User Terms and Conditions

These Terms and Conditions set out the rules that govern your use of Casilando. They explain the relationship between us and you as a player, the responsibilities we each accept, and the standards that apply when using our services. By registering an account or otherwise using our site you agree to comply with these terms and any additional rules published in relation to specific promotions or services.

Account responsibilities

You are responsible for keeping your account details accurate and secure. This includes maintaining the confidentiality of your password and any security information. You must notify us immediately of any unauthorised access or suspected misuse of your account via live chat or email. We may suspend or close accounts where we reasonably suspect unauthorised activity, fraud, or a breach of these terms.

Verification and checks

We may require identity, age and source-of-funds verification at any time. Until verification is completed, certain account features may be restricted. We carry out checks to comply with legal and regulatory obligations and to protect both you and the platform.

Eligibility requirements

To use Casilando you must be at least 18 years old and not be located in a jurisdiction where access to our services is restricted. Only one account is permitted per person. We reserve the right to refuse or restrict accounts where eligibility cannot be confirmed or where local law prevents access.

Acceptable platform use

Our platform must not be used for unlawful purposes, for money laundering, or to attempt to manipulate games or promotions. You must not create multiple accounts, use automated systems to place wagers, or attempt to bypass restrictions. We may investigate and take action, including suspending accounts and returning or forfeiting funds, where unacceptable use is identified.

General bonus and promotion rules

All bonuses, free spins and promotional offers are subject to specific terms published with each promotion. These govern eligibility, minimum deposit requirements, wagering, maximum bet limits and expiry. Promotional balances may be subject to play-through requirements and other restrictions. If a promotional term conflicts with these Terms and Conditions, the promotional terms will apply for that offer.

Deposits and withdrawals

We accept a range of payment methods; availability may vary by your country and account status. Deposits are usually instant, while withdrawal processing times vary by method and may be subject to verification checks. We may place temporary holds on withdrawals where further information is required. Withdrawal limits and minimums may apply as set out in your account settings.

Dispute resolution

If you have a complaint please contact our support team via live chat or email. We aim to resolve issues promptly and fairly. Where a dispute cannot be resolved directly, you may refer the matter to the relevant independent body or seek independent legal advice in your jurisdiction.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Changes will be published on the site and, where appropriate, notified to you. Continued use of your account following publication of updates constitutes acceptance of the revised terms. If you do not accept the changes you must stop using the service and close your account.