Player Privacy Policy
At Casilando we respect your privacy and are committed to protecting the personal information you entrust to us. This Privacy Policy explains what data we collect when you use our site, how we use and store that information, who we may share it with and the choices available to you. It applies to account holders and visitors using our services in the United Kingdom.
Types of data we collect
Personal data
When you register an account or contact us we collect personal information such as your name, date of birth, email address, postal address and identity documentation when verification is required. We also record account credentials and account settings to keep your account secure.
Technical data
We collect technical information about your device and connection, including IP address, browser type, device identifiers, operating system, language preferences and general location data. This helps us deliver the site in a usable form and detect suspicious activity.
Transactional and activity data
We store transactional data such as deposits, withdrawals, bet and game history, payment method details and any customer support interactions. We also record user activity on the site for account management, responsible gambling monitoring and fraud prevention.
How we use your information
We use your data to operate and improve our services, process payments, verify identity, prevent fraud and ensure compliance with our legal obligations. We also use information to provide customer support, send service messages about your account and, where you have opted in, to communicate promotional offers. We only process data for the purposes agreed with you or as required by applicable law.
Data protection and storage
We implement technical and organisational measures to protect personal data from unauthorised access, disclosure or loss. This includes encryption, access controls and regular security reviews. Personal information is stored on secure servers and retained only for as long as necessary to fulfil the purposes described or to meet legal and regulatory obligations.
Cookies and tracking technologies
We use cookies and similar technologies to provide core site functionality, remember preferences and analyse usage. Some cookies are essential for account security and payments, while others support analytics and personalised content. You can control cookie settings via your browser or through the cookie controls on our site.
Information sharing and third parties
We share personal data with service providers who assist us with payment processing, identity verification, fraud detection, analytics and customer support. Those providers act on our behalf and are contractually required to protect your information. We may also disclose data when required by law or to protect our rights, users or the public.
Your rights
You have rights in relation to your personal data, including the right to access, correct, restrict or object to processing, and the right to data portability where applicable. You may also withdraw consent to marketing communications at any time. To exercise your rights, contact us as below.
Access, correction and deletion
To request access to, correction of or deletion of your personal data, please contact our support team at [email protected]. We will respond to valid requests in line with applicable data protection law and may ask for verification to protect your account.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. When we make material changes we will notify you on the site or by email. Please review this page periodically to stay informed about how we handle your information.