Responsible Gambling Policy

At Casilando we take responsible gambling seriously. We want play to remain fun and under your control, so we provide clear tools and guidance to help you manage time and money spent on gambling. This page explains how we protect players, which account controls are available, and where to find extra help if you or someone you know needs support.

Player protection principles

We promote safe play by combining proactive account monitoring, easy-to-use self‑service controls and access to support. We aim to identify risky behaviour early, act promptly where required and give you straightforward ways to control your activity. Our approach is practical and focused on your safety.

Activity-control tools

You can manage your account using a set of tools in your account settings. These include deposit and loss limits, session time limits, cooling-off periods and self-exclusion. If you prefer, contact our support team via live chat and we will apply controls on your behalf.

Deposit limits

You can set daily, weekly and monthly deposit limits. Typical example ranges are £10 - £500 per day, £50 - £2,500 per week and £200 - £5,000 per month. Limits can be raised or lowered but may be subject to a delay before increases take effect.

Loss limits

Loss limits let you cap total net losses over a period. Use these to limit how much you can lose in a single session, day or week. We recommend choosing conservative limits that match your personal budget and financial responsibilities.

Time limits and session controls

Set session length limits or enable reminders to track how long you play. You can also apply short account breaks from 24 hours up to 30 days, depending on your needs. These controls are designed to help you pause activity when you feel it’s needed.

Self-exclusion

If you need to stop gambling for a longer period you can self-exclude from your account. Self-exclusion options range from temporary periods to longer, indefinite exclusions. Where applicable, UK players may also register with national schemes such as GamStop for cross-operator exclusion.

Recognising signs of problematic behaviour

Watch for signs such as spending more than planned, neglecting responsibilities, chasing losses, or hiding gambling activity. If you notice these changes in yourself or someone close to you, act immediately by applying limits, taking a break or seeking support.

Practical tips for staying in control

Set clear budgets and stick to them, use deposit and loss limits, schedule regular breaks, avoid gambling when stressed or under the influence, and do not treat gambling as a way to make money. Discuss limits with family or friends for added accountability.

Professional help and support organisations

If you need further assistance, seek professional support. UK organisations that offer confidential help include BeGambleAware, GamCare and GamStop, as well as NHS services and local counselling providers. For immediate help, contact our support team and we will point you to appropriate resources.