Get in Touch With Our Team
At Casilando our support team is here to help with questions, account-related issues, technical concerns or general feedback. Whether you need help verifying your account, making a deposit, or reporting a fault, contact the team through our convenient communication channels. We aim for quick, practical responses and can guide you through account checks, payment queries and responsible-gambling tools. Live chat is available 24/7 for urgent matters. Account security and privacy queries are handled promptly and directly.
| Department | Contact |
|---|---|
| Customer support | [email protected], Live chat (account, deposits, technical) |
| General enquiries | [email protected] (corporate and payments) |
| Affiliate enquiries | [email protected] (partnerships and tracking) |
| Payments | [email protected] (withdrawals, limits) |
| Privacy & security | [email protected] (data and account safety) |
| Phone | +44 20 7383 4921 |
| Working hours | Live chat 24/7; Emails Mon-Fri, 09:00-18:00 |
Contact Us by Email
Email is the preferred contact method for detailed requests, account matters or cases needing documents or explanations. Please email [email protected] with a clear subject line and up-to-date contact details so we can locate your account quickly. Including dates, account ID and any relevant attachments will help us respond faster and avoid unnecessary delays.
Send Us a Message
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day; complex cases such as verification or payment investigations may take longer depending on their nature and the information required. We’ll keep you updated by email and via live chat where possible, and we’ll do our best to resolve urgent issues as promptly as we can.
Feedback
We'd love to hear your feedback, suggestions or ideas to improve Casilando. Send thoughts about games, payments or site features and our team will review them carefully. Your input helps us fix issues, improve the experience and shape future offers. Share feedback via the help centre or email [email protected] and we'll get back to you as soon as possible.